Shipping policy
Shipping Policy
This Shipping Policy applies to all international orders placed through Noctivera.
1. Order Processing
All orders are processed within 2–5 business days after payment confirmation.
Processing includes:
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Order verification
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Quality control
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Secure packaging
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Dispatch from our international supplier’s warehouse
Processing time is separate from shipping time.
Orders are not shipped on weekends or public holidays.
2. Shipping Time
Estimated delivery times are as follows:
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Standard International Shipping: 10–20 business days
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Extended Regions: 15–30 business days
Delivery times are estimates only and are not guaranteed.
Actual delivery time may vary depending on:
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Destination country
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Customs procedures
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Local courier services
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Weather conditions
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International logistics disruptions
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Peak seasons or holidays
Noctivera is not responsible for delays once the shipment has left the supplier’s warehouse.
3. Customs & International Duties
International shipments may be subject to customs inspections and import duties.
All customs fees, import taxes, and related charges are the responsibility of the customer.
Noctivera has no control over customs processes and cannot guarantee clearance times.
4. Tracking
Once your order has been shipped, tracking information will be provided via email.
Customers are responsible for monitoring their shipment using the provided tracking number.
Failure to track or collect the package does not qualify for a refund.
5. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an order is returned due to:
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Incorrect address
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Incomplete address
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Failure to collect the package
The customer will be responsible for reshipping costs.
No refunds will be issued for orders returned due to customer error.
6. Marked as Delivered
If tracking information shows that the package has been successfully delivered to the provided address, Noctivera is not responsible for lost or stolen packages.
Customers must contact their local carrier to resolve such issues.
7. Lost in Transit
A shipment is considered lost only if it has not been delivered within 60 days from dispatch.
Before this period, the shipment is considered in transit.
Refunds or replacements will only be evaluated after the carrier confirms the shipment as lost.